Unable to find plan in account to cancel after trial period ends

[lim_88672]

I had recently signed up for trial adobe PDF editor which I didn't use. When I saw the bill after trial period,  I tried to cancel the plan from my adobe account but there was no plan shown. 

According to the agreements and help instructiuons, I should be able to cancel it within the account. Since there was no plan displayed in my account, why do I keep getting reminders to make payment? I had replied to the sender when I first saw adobe's email, but was informed by system that the adobe's mailbox is full.

Any kind soul can advise. TIA

[kglad]

make sure you're checking the correct account, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

[lim_88672]

Thanks for the reply. Now I can see the plan but I am not allowed to cancel. 

I didn't use adobe during the trial period. I hope to cancel it. 

[kglad]

why can't you cancel?  do you have a payment problem?