Unable to find where to cancel my license

[Frans van der Vleuten]

Hello,

I have 2 Adobe licenses. I want to get rid of one. I can not find a place where to cancel it. Please help me.

Frans 

[Personal information removed by moderator.]

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Frans van der Vleuten]

Thank you for your answer, kglad.

If I follow the steps, I not have this button:

What I see:

 (sorry it is in Dutch)

There is no button saying 'manage plans'. How can I cancel my subscription?

 

[kglad]

is that a student/teacher/education, teams or enterprise subscription that you're trying to cancel?

[Jeffrey_A_Wright]

Frans, thanks for posting your question about subscription management to this public discussion forum. Please see https://adobe.ly/3FZ84yA for information on how to cancel your Creative Cloud for Team memberships. You may need to involve your organization's Creative Cloud plan administrator to complete the process through the Admin Console. ^JW