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Unable to fix a failed payment. Unable to edit billing and payment.

Community Beginner ,
Jan 25, 2024 Jan 25, 2024

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I missed a payment today due to the lack of money on a credit card. Now, once I have enough money on a card when trying to fix the payment by clicking on "Edit billing and payment", the page that follows afterward looks a bit not right, and all the buttons are not clickable, so I can't change the payment method and retry it, while all my Adobe apps are suspended. I would be grateful if someone could tell me how to fix this problem.Знімок екрана 2024-01-25 230443.png

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correct answers 1 Correct answer

Community Beginner , Jan 30, 2024 Jan 30, 2024

Thank you for your help. I was not able to find my post to respond because it was moved, but now I am here and yeah, thank you, it helped and now I can keep learning to edit!)

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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Thank you for your help. I was not able to find my post to respond because it was moved, but now I am here and yeah, thank you, it helped and now I can keep learning to edit!)

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Thanks for keeping the thread updated. Give us a shout if you need any help.

Cheers,

Shivangi

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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you're welcome.

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hi @Beha lv,

We're just chiming in to check if you get your issue resolved or if you still need help.

Let us know.

Regards,

Shivangi 

 

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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Hi, yes the issue is resolved now. Thanks

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