Unable to fix a failed payment. Unable to edit billing and payment.

[Beha lv]

I missed a payment today due to the lack of money on a credit card. Now, once I have enough money on a card when trying to fix the payment by clicking on "Edit billing and payment", the page that follows afterward looks a bit not right, and all the buttons are not clickable, so I can't change the payment method and retry it, while all my Adobe apps are suspended. I would be grateful if someone could tell me how to fix this problem.

[kglad]

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Beha lv · Accepted solution]

Thank you for your help. I was not able to find my post to respond because it was moved, but now I am here and yeah, thank you, it helped and now I can keep learning to edit!)

[Shivangi_Gupta]

Thanks for keeping the thread updated. Give us a shout if you need any help.

Cheers,

Shivangi

[kglad]

you're welcome.

[Shivangi_Gupta]

Hi @Beha lv,

We're just chiming in to check if you get your issue resolved or if you still need help.

Let us know.

Regards,

Shivangi 

[Beha lv]

Hi, yes the issue is resolved now. Thanks