Unable to load plans

[Göze]

Hello there! When i try to open any program on my plan there is a pop-up that says:  "Are you connected to the internet? - We can't verify your subscription."

There is no problem on my internet connection and i have tried to disable my firewall. Then reinstalled Creative Cloud but nothing seemes to changed. Plus i cannot see my plans or anything else about my account on website neither. You can see the problems from screenshots down below.  Is there any solution for this problem?

[John T Smith]

What is your operating system?

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

[Göze · Accepted solution]

Hi, John!

I fixed my problem simply by clearing my host file in System32. Thank you so much!

For anyone who's having the same problem, here's the solution:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[kglad]

that's the link i suggested that you said failed to help?

[kglad]

if you have a non-current os, follow @John T Smith suggestion.  if that's not helpful 

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[Göze]

Hi, kglad!

I'm using Win10 21H2. Tried that solution but still having the same problem.

Thank you for your answer!

[Nancy OShea]

Hi @Göze,

Please ensure that your computer meets or exceeds current requirements to run Creative Cloud. Most apps work on:

• Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1,
• macOS 13 (Ventura, 12 (Monterey), 11 (Big Sur).

-https://helpx.adobe.com/creative-cloud/system-requirements.html

Adobe expects users to have current software, no more than 2 versions back.

Hope that helps.

[Göze]

Hi, Nancy!

I'm currently using Win10 21H2. Thank you for your quick answer. 

[samiagosah · Accepted solution]

I had a similar problem, and I followed the link to fix it. I tried solution 1, step 2, and it turns out my Windows Defender firewall has been blocking connections to my computer.

I went to "Firewall & Network Protection" and then "Restore firewalls to default" to fix my problem. Thank you!!!

[kglad]

@samiagosah 

you're welcome.

[Dcyfer]

Thanks, this worked for me!!!

[kglad]

good to hear.

for everyone, these are the adobe endpoints that need to be whitelisted in your firewall  - https://helpx.adobe.com/enterprise/kb/network-endpoints.html