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Unable to reinstall Photoshop without being asked to make a payment

New Here ,
May 23, 2024 May 23, 2024

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Hi everyone.

I'll keep this short.

My computer died and I had to get some new parts, and wipe my main hard drive. I am trying to reinstall my Adobe photoshop but no matter where I go it is asking me to make a payment, whereas I have been paying a montly fee since February.

Any suggestions on what I Can do as I cannot locate my original photoshope exe file etc.

 

Cheers.

TOPICS
Account management , Billing

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Community Expert ,
May 23, 2024 May 23, 2024

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Community Expert ,
May 23, 2024 May 23, 2024

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And if the suggestions by kglad don't work, or you need additional help, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Adobe Employee ,
May 24, 2024 May 24, 2024

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Hi @SilkyC31,

As per your account details, you do not have any active or trial subscriptions to Adobe apps. Could you check if you have logged in using the correct email address?

You can always respond on this post using the correct email address.

 

Let us know if you have any questions.

 

Regards,

Shivangi 

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