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Unable to renew my Lightroom Subscription

Community Beginner ,
May 09, 2023 May 09, 2023

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Hello.At 14th April,i bought my Lightroom monthly subscription with itunes gift card.But,last monday(7th May),it said my subscription was expired and in my app store,$10 from buying subscription of last month was back.I was confused but i bought itunes gift code and tried to renew the subscription.Then,it said that it will renew at 14th but today,it changed to 15th.How can i renew the subscription ASAP? Please,help me.I have to work.i really need it and my works to finish.

How can i Gmail to team, and ask for help to allow me to be able to renew the subscription?

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correct answers 2 Correct answers

Community Expert , May 09, 2023 May 09, 2023

If you bought from Adobe you contact Adobe using the instructions posted by kglad

 

If you bought from Apple you need to contact Apple

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Community Beginner , May 09, 2023 May 09, 2023

yes, i contacted to apple.They said they will fix it ASAP. thank u.

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Community Expert ,
May 09, 2023 May 09, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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Community Beginner ,
May 09, 2023 May 09, 2023

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thanks

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Community Expert ,
May 09, 2023 May 09, 2023

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you're welcome. (but you should consider moving the subscription directly to adobe.)

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Community Expert ,
May 09, 2023 May 09, 2023

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If you bought from Adobe you contact Adobe using the instructions posted by kglad

 

If you bought from Apple you need to contact Apple

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Community Beginner ,
May 09, 2023 May 09, 2023

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yes, i contacted to apple.They said they will fix it ASAP. thank u.

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