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Unable to see account details.

New Here ,
May 10, 2021 May 10, 2021

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I want to cancel a plan but whenever I try to login I am getting a blank screen.

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Account management

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New Here ,
May 10, 2021 May 10, 2021

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kenroy0D44_1-1620679397186.png

 

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Community Expert ,
May 10, 2021 May 10, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
May 10, 2021 May 10, 2021

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Try with a different device and a modern browser like Chrome or Firefox that accepts cookies and does not have any script blockers.

 

Failing that, pick up the phone M-F during normal business hours.

https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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