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Unable to Sign-in due to blocked Email ID

New Here ,
Feb 18, 2024 Feb 18, 2024

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My original email ID through which I created the account has been blocked by Google and because of which I am unable to login to the account.

 

I want to change my email ID with a new one so how to do it?

 

Adobe has a pathetic bot which keeps on repeating the same thing again and again without applying any logic.

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Community Expert ,
Feb 18, 2024 Feb 18, 2024

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there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Feb 18, 2024 Feb 18, 2024

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I did that but it is asking me to login first and then will connect to the Agent.

And, I am unable to login so its a never ending loop

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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use twitter/x

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Community Expert ,
Feb 18, 2024 Feb 18, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Feb 24, 2024 Feb 24, 2024

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Hi @Deepak S.35540425xp78,

Did you contact our support team to get the issue resolved? Let us know if you still need help.

Thanks,

Shivangi 

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New Here ,
Feb 24, 2024 Feb 24, 2024

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Yes Shivangi, I did that but the response was very lame.

They told me that there is no way to change the primary email id in the account. And, I have to create a new account and have to buy the subscription plan again.

I failed to understand how could a technologically advanced company like Adobe gives that kind of response.

Very dissatisfied.

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Community Expert ,
Feb 24, 2024 Feb 24, 2024

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@Deepak S.35540425xp78 

 

i agree.  that's an appropriate suggestion to adobe: during the purchase process, require that a confirmation code (sent to the email address) is used in order to complete the purchase. 

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