Unable to sign into my Abobe account as student email is no longer valid - Want to cancel sub

[jaym37274407]

Hi 

So currently have an issue which is preventing me from cancelling my Adobe subscription that was attached to a student email but now that email is not longer valid as I have graduated college. Now I can't log into my account to cancel the subscription and can't use the methods prompted by Adobe as they require you to login in... which I can't do.

The only option I can see is to block payment from coming out of the bank account. I have done the minumin year subscription so I shouldn't get any charges as it should be rolling but before I take this route is there a actually resolve the issue and get in touch with anyone at Adobe as the virtual help box is not providing me with a great solution. 

Many Thanks 

[kglad · Accepted solution]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[Sarah23256009pxne]

Don't you have to sign in to even get the chat working?

[kglad]

yes, same as the adobe forums.