• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Unable to sign into my Abobe account as student email is no longer valid - Want to cancel sub

New Here ,
Jan 12, 2022 Jan 12, 2022

Copy link to clipboard

Copied

Hi 

 

So currently have an issue which is preventing me from cancelling my Adobe subscription that was attached to a student email but now that email is not longer valid as I have graduated college. Now I can't log into my account to cancel the subscription and can't use the methods prompted by Adobe as they require you to login in... which I can't do.

 

The only option I can see is to block payment from coming out of the bank account. I have done the minumin year subscription so I shouldn't get any charges as it should be rolling but before I take this route is there a actually resolve the issue and get in touch with anyone at Adobe as the virtual help box is not providing me with a great solution. 

 

Many Thanks 

Views

158

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 18, 2022 Jan 18, 2022

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate
Community Expert ,
Jan 18, 2022 Jan 18, 2022

Copy link to clipboard

Copied

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2022 Feb 20, 2022

Copy link to clipboard

Copied

Don't you have to sign in to even get the chat working?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 21, 2022 Feb 21, 2022

Copy link to clipboard

Copied

LATEST

yes, same as the adobe forums.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines