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Unable to unsubscribe due to typo in email address

Guest
Mar 04, 2023 Mar 04, 2023

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I made a plan with wrong email address. I want to unsubscribe to the plan but I’m unable to log in because I made a typo with the email. 

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correct answers 1 Correct answer

Community Expert , Mar 04, 2023 Mar 04, 2023

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representat

...

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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do you really have a teams or enterprise subscription?

 

if so, contact your plan administrator.

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Guest
Mar 04, 2023 Mar 04, 2023

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No, I have for individuals.

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise and teams>

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