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Unable to update my payment info

New Here ,
Jul 08, 2020 Jul 08, 2020

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Hello,

I am very frustrated by this. I have received an email that there is a billing issue on my account. The issue is that my credit card has expired. But I am unable to update payment/edit payment info/manage plan/manage payment. 
I cannot get a hold of any kind of chat, to be able to speak to an actual person. And all the links under helpx.adobe.com does NOT help, either.
Kindly provide assistance in this matter, as it is extremely frustrating! 

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Community Expert ,
Jul 08, 2020 Jul 08, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Community Expert ,
Jul 10, 2020 Jul 10, 2020

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Try using a different mobile/tablet device or browser that accepts cookies and does not have script blockers.

Please log-in to your account below with your PAID ID and password. Click on Manage Plan > Manage Payment.
https://account.adobe.com/plans
If you still need help, scroll down to Contact Adobe on the same page. In the chat box, type AGENT followed by enter.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 12, 2023 Jan 12, 2023

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Hello forum,

I've got excatly the same issue, it is SUPER frustrating! No matter where I go on the site (logged in, browsing from Sweden, all restrictions turned off, tried in a number of browsers, the links in the answers in this thread doesn't lead anywhere better) I cannot get to any interface to chat to anybody from Adobe. It has happened before, I think is a complete disgrace Adobe doesn't take better responsibility with their customers!

Could anybody provide info on how to get in contact w/ Adobe via mail/chat/phone?

Cheers,

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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LATEST

not email, but char, phone and twitter.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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