Dear Adobe Support,
I am writing to express my extreme dissatisfaction with the handling of my ongoing Creative Cloud subscription issue. Despite having an active, fully paid subscription, I have been unable to access the services due to a technical issue on your end. After numerous attempts to resolve this with your support team, I have now been advised to cancel my current subscription and purchase a new one, with a promise of a refund within 5–7 business days.
This is unacceptable.
I have already paid for a service that I cannot use, and this workaround only delays access further, while disrupting my workflow. More importantly, this delay has caused me to lose valuable time, face frustration, and even lose clients due to your service failure.
I demand the following:
Immediate adjustment of my current payment toward the new subscription without waiting for a refund.
Compensation for the downtime and inconvenience caused.
A serious escalation of this issue — I expect to be contacted by someone with authority to resolve this matter urgently.
I hope to hear back immediately with a proper resolution.
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