Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unauthorized Charges

New Here ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

I was reconciling my AMEX bill and I noticed a charge for $179.88 and I have no subscription at all with you guys !!!!!!!! I am not sure how this occured but i dont want this to ever happen again. Please look into this.

TOPICS
Account management, Billing

Views

44

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

If you have never purchased a product or subscription plan from Adobe, then it is probable that your card number has been compromised. You'll have to talk to your bank/card issuer about that; there's nothing Adobe can do about it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

LATEST

>Please look into this

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines