Uncertain subscriptions and unclear billing

New Here ,
Aug 02, 2022 Aug 02, 2022

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Hey everyone,

 

so I've recently canceled my anual creative cloud subscription. In the desktop app I still have access to all the apps. Looking at the billing information in my account, it says that the subscription is canceled but billing is planned for august, which is obviously nonsense. I even paid the early cancelation fee, so all the remaining time i would have had the subscription if I hadn't canceled is actually paid for, right?

 

Furthermore, I keep getting billed, for what I'm assuming is Ilustrator. Here's the billing info:

ILST,ALL,MLP,DRI01,MUE,001,N/A,1 YR DSP

I am not subscribed to Ilustrator, I'm assuming it's the standalone application, since it's 20€/month.

It also contains no information of what account this subscription is for.

 

I unfortunately have created a few accounts over the years and first thought i had forgotten to cancel a subscription, but all of them are subscriptionles (with the excpetion of the uncertain subscription I mentioned in the beginning).

 

Is there a way to cancel all subscriptions linked to a certain paypal/bank account?

I feel like this could be resolved relativly easily by just getting an actual human being of the support team in a quick e-mail conversation, but i couldn't find an e-mail adress of the support team and I'm unfortunately unable to call them. 

 

Thanks for any answers in advance!

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Aug 02, 2022 Aug 02, 2022

you can't use email to contact adobe and anyone contacting you with a non https adobe.com address is a scammer.  (these forums are patrolled by scammers looking for victims.)

 

you can use chat, and you can use a telephone to contact a human adobe rep:

 

chat:

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p

...

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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you can't use email to contact adobe and anyone contacting you with a non https adobe.com address is a scammer.  (these forums are patrolled by scammers looking for victims.)

 

you can use chat, and you can use a telephone to contact a human adobe rep:

 

chat:

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

phone:

you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

 

again, if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for a https adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Thanks, I'll try the chat sometime later today.

I wasn't aware, that there are so many scammers on here, though i think if there was like a ticket system, like any other support team usually has, this would be much easier.

Thanks again for your quick answer!

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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you're welcome.

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