so I've recently canceled my anual creative cloud subscription. In the desktop app I still have access to all the apps. Looking at the billing information in my account, it says that the subscription is canceled but billing is planned for august, which is obviously nonsense. I even paid the early cancelation fee, so all the remaining time i would have had the subscription if I hadn't canceled is actually paid for, right?
Furthermore, I keep getting billed, for what I'm assuming is Ilustrator. Here's the billing info:
ILST,ALL,MLP,DRI01,MUE,001,N/A,1 YR DSP
I am not subscribed to Ilustrator, I'm assuming it's the standalone application, since it's 20€/month.
It also contains no information of what account this subscription is for.
I unfortunately have created a few accounts over the years and first thought i had forgotten to cancel a subscription, but all of them are subscriptionles (with the excpetion of the uncertain subscription I mentioned in the beginning).
Is there a way to cancel all subscriptions linked to a certain paypal/bank account?
I feel like this could be resolved relativly easily by just getting an actual human being of the support team in a quick e-mail conversation, but i couldn't find an e-mail adress of the support team and I'm unfortunately unable to call them.
again, if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for a https adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.