Hi, i signed up for the "photography plan" in December of 2020. I only wanted the one free month, as i was a young teenager who didn't have enough money to actually pay for it. When I tried to cancel the plan i was told I'd have to spend, what was way too much for me at the time, in order to cancel. So considering I didn't have the money to cancel, and couldn't tell my parents considering they would get mad, i just let it be. I've been steadily charged every month since then, and have now spent close to 200$. I've been trying to cancel it, but the early cancelation fee is too high for me to pay. I've tried to look for how long i had to pay monthly, but couldn't find anything. I've tried to find a contact number to call, but i didn't.
So what im looking for is a number to call and ask for help about this.
And if anyone knows wether I can get the money I spent (at least before i turned 18) back or not.
Getting help with cancelling without being charged would also be great.
I was just a dumb teenager who wanted to Photoshop a single picture and didn't read through the contract properly. Thanks in advance for any help
You sign up for a one year plan, which auto renews. So you might imagine that the cancellation fee is the rest to pay in the year. In fact, there is a 50% discount, so it is half of the current year's promise. If you cancel in the 12th month, there is no fee, but don't be a day late, otherwise the year starts again.
Tip: when you contact Adobe, they may offer some free months. DON'T ACCEPT because after the free months, the year starts all over again.
Tip 2: spammers may now contact you claiming to be from Adobe. Be careful! How do you know they are fakes? Because the real Adobe would never contact you; never ask for your card number or password. Never ask you to use Skype or send an email.
When you provide a credit card while buying something you REALLY need to read the contract !!!
This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
- or by telephone https://helpx.adobe.com/contact/phone.html
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
For others reading, let's be clear that the free trial is only a week long, not a month long.