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unexpected charges and no sign of charges in billing history

New Here ,
Aug 21, 2022 Aug 21, 2022

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My name is Diamante and I having concerns with the various amounts of unexpected charges to my card over the past few months (since march 2022). I have been getting charged 15.99 on the 20th and 22th of each month up until July. This month, I recieved an email saying that I have a failed payment of 29.99 for "Creative Cloud All Apps 1000GB, Annual plan, paid monthly". I have not ordered any services as of recently but have been chagred all these times. I have 2 accounts (personal & one for school) and I have checked both and under billing it says that I do not have any active plans or invoices, on this account, the last one was last year in 2021 and the other account says none o=ahve been made at all. I'm not understanding where these charges are coming from and how to stop them if the billing history declares that there aren't any active plans. 

 

Thanks to anyone who can help or has an explanation.

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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1 - contact the fraud department at your credit card company

 

2 - This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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