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Unexpected increase in plan charges

New Here ,
Jan 04, 2020 Jan 04, 2020

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Hi - I signed up for Creative Cloud last year and was paying $39.99 Australian a month until October when it jumped to $69.99 Australian a month with no warning or notification. Does anyone know why this happened or has experienced the same?  And does anyone have a phone number or email address to contact Adobe directly?  Everytime I hit 'I want to talk to a real person' it just takes me back to the online help. Thanks in advance

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Account management, Billing

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Adobe Community Professional ,
Jan 04, 2020 Jan 04, 2020

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If you have an Education subscription, the terms you "click to agree" should be clear about the first/later years
-One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

 

The regular plan also sometimes has a lower introductory price for the first year

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Jan 04, 2020 Jan 04, 2020

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Seaside Girl, Hello.
Judging from the amount, it seems that the contract was for AUD 39.99 at the campaign price.
As pointed out by John T Smith, the campaign price applies only for the first year. The price will shift to the regular price after the second year, so it is probably because of that.


TkfY(ACP),JAPAN

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