Unidentified payment

[carlos willia26766288n3yl]

I made the payment on Friday, but adobe still hasn't received the payment, what is the deadline to identify a payment, via direct debit?

[ls_rbls]

I would say to also check your debit account statement or simply call your bank to find out if the payment went through at all, or if there was a dispcrepancy on their end.

[try67]

If it did go through, contact Adobe Support directly, either via chat or the phone:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

[JR Boulay]

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS