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Unidentified payment

New Here ,
Oct 24, 2022 Oct 24, 2022

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I made the payment on Friday, but adobe still hasn't received the payment, what is the deadline to identify a payment, via direct debit?

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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I would say to also check your debit account statement or simply call your bank to find out if the payment went through at all, or if there was a dispcrepancy on their end.

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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If it did go through, contact Adobe Support directly, either via chat or the phone:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

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