Unknown Charge

[flyfisher200]

I have a charge   FS *adobe  and the source is listed as  Amsterdam, NLD. I want to know what this is. Pls do not send me to the useless help page and no, I did not sign up for trials or send a product to someone else.

[John T Smith]

1 - Log-in to your Adobe account and click this link https://account.adobe.com/ to see what you have

2 - contact your bank's fraud department

This is a public forum NOT Adobe support... nobody here can help

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[flyfisher200]

Just who decided that this is the correct answer? I don't consider it answered.

1. Obviously I checked my account first, no indication of a purchase.

2. Adobe support has become useless for anything other that purchase or installation support. Those are the only type of questions they will answer.

3. Adobe suggests that use the Community Forum for all other questions.

4. I thought someone might recognise what "FS *adobe" is, so I'd like to see the question stay alive for at least a while.

[Jeff A Wright]

Flyfischer200, I know it can be frustrating when trying to track down an unknown charge.   If you do not see any recent orders under your account, then please get in touch with our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that an investigation of any unknown charges can be conducted. 

I reviewed the account you used to post to this public discussion forum, but I do not see any recent interactions with our support team.  If you contacted us under a different account, you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update or review any recent support cases.

[flyfisher200]

Could you please explain why you (or anyone else) keeps sending me to helpx.adobe.com. The only options on this page are 1. download and install; 2. Cancel your trial or plan 3. Change plan. None of these are useful for answering my question. Then we have the phone system. After wending one's way though 15 automated choices, in the end none are related to unexpected charges. You don't see any recent interactions with the support team because they are unreachable.

[Jeff A Wright · Accepted solution]

Thanks for the question, Flyfisher200; the documents in the most recent public post only cover how you can interact with your recent support cases.

If you do have questions about a charge that you believe came from Adobe, then please do contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  If the window fails to open, or is unresponsive, then use a different device to contact us.

[flyfisher200]

I used a different device and it went to exactly the same useless page.
If you want support for a product, no problem, otherwise forget it.
Adobe has become one of the worst companies for customer support.

[Test Screen Name · Accepted solution]

"3. Adobe suggests that use the Community Forum for all other questions." They do, but this is basically wrong. 

If you have a charge and it is not one you set up, Adobe cannot help you; someone else has used your stolen card details. This is a matter for the card issuer.

[flyfisher200]

Why is it so difficult to understand my simple question? I merely want to know if anyone can identify the product I'm supposed to have purchased: to wit, FS *adobe

[John T Smith]

Since this is a public forum you need to have some other user click on this message AND have an answer

Until those 2 things happen you won't get an answer

[flyfisher200]

You're right of course! I should have put "FS *adobe" as the subject. At least that way someone might recognize it. Now I'll need to contact the bank. A no more pleasing prospect than trying to contact Adobe.