Unkown charge within trial

New Here ,
Apr 15, 2022 Apr 15, 2022

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4월 7일 목요일에 포토샵 24000원 구독을 했는데 오늘 4월 15일  금요일  23000원 결제가 또 되었습니다. 왜 그러는 걸까요

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Account management , Billing

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Adobe Community Professional ,
Apr 15, 2022 Apr 15, 2022

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

 

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Adobe Community Professional ,
Apr 15, 2022 Apr 15, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Hi there,

We appreciate you writing in. I checked the account details associated with the email address you're logged in with in the Adobe Community. I can see that subscribed for a Adobe application on April 7, 2022 and cancelled it today. You have been charged because the 7 day trialexceeded by a day. Ideally, you should get refund if the subscription tenure is less than 14 days. If you're still receiving any payment related email from Adobe, I would advice you to contact our support team (as the expert mentioned above). 

Here's the link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if you have any other questions.

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