Unrecognised invoices received

New Here ,
Dec 10, 2021 Dec 10, 2021

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I have no active plans and have not ordered anything but for the third month running I have received and invoive from Adobe via Paypal for the following item: "APCC,ALL,MLP,DRI01,EUW,001,N/A,1 MO
Item No 65232691". 

 

Adobe Help could not explain this but assured me last month it wouldn't happen again. However it has just reoccured! I'm paying £25.28 each month for absolutely nothing!

 

If anyoine can solve this I would be very grateful.

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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Account management , Billing

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Adobe Community Professional ,
Dec 10, 2021 Dec 10, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

If support can't help, contact paypal to dispute the charge

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Adobe Community Professional ,
Dec 10, 2021 Dec 10, 2021

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I suggest you log-in to your online account to ensure that you don't have an active plan in force. It might be under a different email address.

https://account.adobe.com/plans 


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Dec 11, 2021 Dec 11, 2021

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If you NEVER gave your account details to Adobe it's clear this must be a hacker who has your personal details. If you did give this account detail, it's more complicated.

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New Here ,
Dec 11, 2021 Dec 11, 2021

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Thank you to all who have offered advice.

 

I ahd a long online chat with Adobe when this first occured. They could not explain it but promised they had fixed it so no further rogue charges would be made but it's still continuing.

 

I have examined all aspects of my account with them and there are no records of an invoice and no current plans existing.

 

My virus software is abosoultely up-to-date and I don't believe I'v been hacked etc.

 

Taking this up with Paypal is pointless as it can take up to 180 days and in the meantime I'll have paid another 6 molnthly invoices.

 

I believ this is a problem caused by Adobe Ireland who have been less than helpful.

 

I feel my only solution is to cancel my Adobe account

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