unsubscribe

[aru_2765]

Hello! I want to cancel my subscription, but my account shows an error with my payment details and I can't access my plan management. The cancel button is unavailable. I don't plan to update my payment details, what should I do?Thank you!

[kglad]

you have to fix your payment problem before you can cancel your subscription, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hi @aru_2765,

Thanks for reaching out. I can see that you have active subscriptions for Adobe Photoshop, Acrobat and Illustrator. There are pending dues on your account and this is the reason you are not able to cancel the plan. Please follow the article shared by @kglad above and clear the dues so that the cancellation can be processed. 

Let us know if you have any questions.

^Shivangi