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unsubscribing from one program outside of creative cloud

New Here ,
Oct 16, 2022 Oct 16, 2022

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Hi, I have a Creative Cloud plan, and I have also purchased an additional illustrator. I would like to resign from this separate illustrat, but it is not even displayed to me, except for invoices.

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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In such a case contact support for assistance, no one on these peer to peer forums would be able to help in account issues.

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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