Unwanted separation of accounts into business and personal. Can it be undone?

Report · Aug 09, 2023

I bought my Adobe Cloud subscription through my university (SURF spot). Recently My original account was separated into a 'business account - called SURFspot Operational Console' (with an activated Adobe license) and a personal account, with all my information, files, and websites, but no payment details.

They still operate under the same email address/ password etc, and after logging in I get the choice to select one of them. Is there a way to merge them back together or to transfer my payment for the business account, to my personal account?

Thanks a lot for your help :)!

Report · Aug 09, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Report · Aug 09, 2023

Hey there,

We appreciate you writing in.

If you are trying to merge two different accounts and memberships, you will need to work directly with our support team https://helpx.adobe.com/contact.html?rghtup=autoOpen.

We would also recommend bookmarking and reviewing https://helpx.adobe.com/enterprise/kb/transfer-assets.html, which provides information on how you can manually transfer any assets from the account that is no longer used.