Update Credit Card Information

[ladylike4]

I know where to go to update my credit card, but every time I go there it says "Something went wrong" and won't let me. I can't figure out if and how to contact or message someone the only option is to use you all... their free "community" support. Everyone who answers here should be paid. 

Off soap box... please contact me so I can update my credit card on file.

Thanks.

[LinSims · Accepted solution]

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support. Beware anyone who contacts you directly via email claiming to be Adobe support, they are very likely to be a scammer.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

[ladylike4]

Yeah, it didn't work.

It let me cancel though, so I'll go somewhere else. I was only buying stock images. 

All the best...

[Suz24111960wb2e]

 Need to cancel Adobe account