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Update debit card.

New Here ,
Mar 03, 2022 Mar 03, 2022

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My payment card for the subscription has expired and I try to add a new card but cannot save this. 

I change the card information under "Update payment information" and press save but nothing happens. How can I solve this.

 

Have also tried to call Adobe on 800 685 3570 but it does not seem as if the number is operational.

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Community Expert ,
Mar 04, 2022 Mar 04, 2022

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that usually means the card you're trying to use is not accepted by adobe, so be prepared to pay via an alternative method and using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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