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Update Foto-Abo zu Creative Cloud Student | "Ihr Abo konnte leider nicht geändert werden"

Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Hallo zusammen,

ich hoffe ich bin hier richtig. Ich versuche seit heute mein bestehendes Foto-Abo in ein komplettes Creative Cloud Student umzuwandeln. Meine Uni-Mail-Adresse ist hinterlegt, VPN ist aus, Werbeblocker sind auch aus. Nachdem es im ersten Schritt klappt, kriege ich bei Bestätigung der Bildungseinrichtung dann die Fehlermeldung "Ihr Abo konnte leider nicht geändert werden. Versuchen Sie es erneut."

Ich weiß leider nicht, was ich noch tun kann um das Abo abzuschließen und wäre für Tipps dankbar. 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Apr 04, 2023 Apr 04, 2023

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

...

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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