Update issued invoice info

[okgroup]

Hello,
I got an invoice for my firm and figured out there was no tax number in there. I added the tax number to my profile info, but the issued invoice was not updated with that info and tax number was not added to the invoice automatically. I have to have the tax number in thу invoice for my tax authority.

How can I get updated invoice?

Thank you.

[John T Smith · Accepted solution]

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[okgroup]

Thank you, John! The direct communication with agent seems to helped me. He sent a request to beck-end team and they should update my issued invoice and send it to me by email. Hope this will work.

[kglad]

it would work more certainly if you contacted the sender yourself.  otherwise, you've gained nothing by contacting support, other than having them contact the sender and ask for the invoice to be resent.

[okgroup]

It would certainly work if I had at least some information to contact the invoice sender. But I only have a physical address and a link to Adobe help... and that's it. So I'm not able to contact them directly. And the only solution is to chat/call the support agent.

[kglad]

i'm not sure if that (being able to pay, but not contact) makes sense, but you know best.

[okgroup]

Anyway, if the solution doesn't work, I have time to unsubscribe and buy the new one with correct information by default 😉 Thank you, kglad, for the support too.

[kglad]

you're welcome.

[kglad]

the issuer of the invoice will need to resend it.

[okgroup]

Just wanted to update and summarize the post. 

It's been about a week since I reported the issue to the Adobe agent via chat. The agent was very helpful and updated my invoice with address immediately. And I received updated invoice with my tax number 6 days later.
So this solution definitely works and I recommend it to anyone who has the same problem with invoice.