Updated information for the Student plan discount, but discount didn't apply

Report · Nov 04, 2023

I had a student discount before, but I forgot to update my information the past month, so I got billed the regular price for that month. After I updated all my information and received the confirmation email that I'd been cleared, my monthly price remained the same. What would be the best way to resolve this issue?

PS: I couldn't find an email to directly contact customer support.

Thank you in advance!

Report · Nov 04, 2023

contact adobe support if you (not your school) manage's your plan. (email is not one of the methods to initiate contact.)

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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