Updated payment method but no debit yet

[MARIANCE]

Hi! I've been paying Adobe subscription for over 9 years and I just seem to missed last payment for some reaseon and I didn't get any email or debit failed in my card statement so I didn't realize until I tried to use an app and tried to get me to pay again. Is there anyway I can fix this? I updated the payment method but the amount due hasn't been debited from my card yet... And I really don't want to miss the offer I've been paying for years since this would mean I'd have to pay almost x20 the amount I was paying all these years.

[MARIANCE]

BTW, everytime I try to go to Adobe Store it takes me to a 404 page.

[kglad]

use https://www.adobe.com/creativecloud/plans.html

[kglad]

and check your account, https://account.adobe.com

[MARIANCE]

Everything looks normal but when I try to change anything it says I've paid using Adobe Store and when I click the link "Go to Adobe Store" it returns 404. https://www.adobe.com/go/dr_account_ar

[Nancy OShea]

See this help article -- Purchased Creative Cloud Plan reverts to trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Hope that helps.

[MARIANCE]

Tried everything, Payment Method is fixed but it wont debit from my account and Adobe CC desktop still says "free membership"

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Shivangi_Gupta]

Thanks for reaching out, @MARIANCE.

I can see that there are payment related issues with your account. Since this is a public forum, we can not discuss this in detail. I'd recommend you to contact our support team and start a private chat session with them here: https://adobe.ly/3D6AoOv

Let us know if you have any questions. 

^Shivangi

[kglad]

...and when using chat type "agent" to bypass the chat bot.