Upgrade from Photo plan to Creative Cloud for indivuduals

New Here ,
Jul 04, 2022 Jul 04, 2022

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Hi,

Im trying to upgrade to Creative Cloud (all apps) for individuals from a Induvidual Photo plan but it insists that i need to upgrade for Team. I want the individual. Not the team version. Anyone who knows whats wrong? 

 

It wont work if I try to upgrade from my account view eather. The only option i have is to cancel my plan. 

Erik24924228yf7l_1-1656961245841.png

 

 

Erik24924228yf7l_0-1656961018238.png

 

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correct answers 1 Correct answer

Adobe Community Professional , Jul 04, 2022 Jul 04, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or

...

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Adobe Community Professional ,
Jul 04, 2022 Jul 04, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 05, 2022 Jul 05, 2022

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Thank you! 
ven the support personel hade som issues updating my account so reaching out to their chat support was probably the only solution on my request. 

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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Are you signed in in a corporate account? Sign out/sign in again. If asked chose "personal" account. If that does not work out, contact Adobe customer care as indicated by John here.

ABAMBO | Hard- and Software Engineer | Photographer

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