Upgrade to Creative Cloud All Apps and save 50%.

[JohnnyTooGood]

The other day, I received an email from Adobe offering an upgrade to Creative Cloud All Apps with a 50% discount. Since I already use Creative Cloud All Apps, will I automatically receive this discount? When I try to apply the discount, it tells me I own it. Please see the screenshot for reference.

What’s the deal with this?

[kglad]

the offer is probably for first time users only.

[JohnnyTooGood]

The TC's don't mention new customers

Terms and Conditions

Offer starts on November 6, 2024, and expires on November 15, 2024. Offer available for customers who purchase the Creative Cloud All Apps 100GB (annual, paid monthly or annual, prepaid) directly from Adobe or by contacting Customer Support . Purchase the Creative Cloud All Apps 100GB (annual, paid monthly or annual, prepaid) at 50% off the standard price for NZ$56.14/mo (incl. GST) (annual, paid monthly) or for NZ$638.56/yr (incl. GST) (annual, prepaid) for the first 12 months. At the end of your offer term, your subscription will automatically renew, your payment method will be charged the then-current rate, currently  NZ$112.36/mo (incl. GST) (annual, paid monthly) or NZ$1,277.88/yr (incl. GST) (annual, prepaid) (price subject to change) unless you elect to change or cancel your subscription. This pricing is limited to one purchase of one subscription per customer. A 12-month commitment is required. Cancellations can be made via your Adobe Account  or Customer Support . Offer not available to education, OEM, or volume licensing customers.

General terms: Valid only for eligible persons who are 18 or older. Residents or persons in embargoed countries or countries subject to US or local export restrictions are not eligible. Offer and prices subject to change. Offer may not be assigned, exchanged, sold, transferred, combined, or redeemed for cash or other goods and services not expressly stated here as included. Subject to availability where the recipient resides. Additional terms and conditions may apply. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.

[kglad]

contact support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kanikas]

HI JohnnyTooGood,

Did you get in touch with support? Were they able to help you?

^KS

[JohnnyTooGood · Accepted solution]

I contacted support, and I found out that this offer only applies to new customers, even though the terms and conditions don’t mention that. I just want to point out that if I’m already on this plan, I should automatically qualify for the deal. It’s frustrating how companies often neglect their existing customers. Whatever happened to taking care of those who have been loyal?

[kglad]

@JohnnyTooGood 

i think i mentioned that previously.

[JohnnyTooGood]

Using the word probably is not an answer.

[kglad]

ok.