Urgent Refund Request - Unjustified Billing and Lack of Support

[moussa_1326]

Dear Adobe Support,

I am absolutely shocked and furious to see that Adobe has charged me 431.86€ on October 11th at 6:43 PM, despite the fact that I cancelled my subscription on October 10th, well within the 7-day free trial period. I also received a confirmation page stating that my cancellation was processed correctly.

It is now over a week since this unjustified charge was made, and I am appalled by the lack of professionalism in this matter. Not only have I not used any Adobe applications since October 11th, but your company doesn’t even provide a direct contact or email to address such issues. This is completely unacceptable.

I demand an immediate refund of the full amount of 431.86€. If this issue is not resolved quickly, I will be forced to take legal action, including filing a formal complaint for unauthorized billing and reporting this to the relevant authorities for such practices.

Please respond to this matter immediately. If I do not hear back from you shortly, I will pursue the necessary legal steps to resolve this issue.

[Moved from the Premiere Pro forum by moderator]

[RobShultz]

This is a Users Group Forum. I recommend that you work with Adobe.com

[moussa_1326]

ello how please 

[moussa_1326]

There is no email for this type of issue, and the help bot says there are too many agents busy. I have already sent a message to Amal, who works at Adobe, but I haven't received a response yet

[Peru Bob]

@Jeffrey_A_Wright 

[Jeffrey_A_Wright]

Mouss, thank you for posting about your problems managing your subscription commitments to this public discussion forum. I can confirm that two of the three commitments you have made to Adobe have been canceled. Any refunds offered will take up to 14 days to process. You can find more information about the cancellation and refund process at https://adobe.ly/3W0zIjN.

You do still have an active commitment to Adobe Stock, Moussa. Please be aware that any unused Credits for Adobe Stock will be invalidated once you start the cancellation process for Adobe Stock. Please see https://adobe.ly/3W3iceE for instructions on how to self-cancel Adobe Stock and end your remaining commitment to Adobe, Moussa. ^JW

[moussa_1326]

Hello,

It’s been more than 14 days since I was informed my refund would be processed, and I still haven’t received it. This is becoming increasingly frustrating, as I need the funds urgently.

Can you please provide an update on when I can expect the refund to be issued? I’ve already been more than patient, and this delay is unacceptable.

I look forward to your immediate response.

Best regards,
Moussa

[moussa_1326]

Hello,

It’s been over 14 days since I was informed that my refund would be processed, and I have yet to receive it. This delay is completely unacceptable. I require an immediate refund and expect this matter to be resolved without any further excuses or delays.

If this issue is not resolved promptly, I will be forced to escalate the matter to higher authorities and take further action, including pursuing legal options if necessary.

Please confirm the status of my refund immediately, and ensure that the funds are returned to me without further delay.

I expect your prompt response.

[Shivangi_Gupta · Accepted solution]

We are sorry for the experience. I reviewed your account details and could not find any refunds initiated from Adobe's end. Would you mind starting a chat with our support team here: https://adobe.ly/4nxCfND

They'll be able to provide you an update on it.

^Shivangi

[moussa_1326]

Hello,

Your automated response clearly shows you do not understand the situation. You say “no refunds initiated,” but if you check my purchase history you will see charges of around $400. The records are there — stop pretending there is nothing to look at.

As stated in the messages above, I signed up using the 14-day free trial and cancelled well before the trial ended. Despite that, I was charged and I have still not received the refund you promised. This delay is unacceptable.

Either you process my refund immediately to the original payment method, or this will be treated as a scam. There are numerous other people on your forum who have been affected — this is not an isolated incident. If you do not resolve this now I will:

• Open a formal complaint with consumer protection authorities,

• File a dispute with my bank/credit card company,

• Pursue legal action if necessary, and

• Publicize this case across forums and social media.

I expect confirmation that my refund has been initiated right away. Do not respond with another useless link to a chat — actually check my account and the purchase history and fix this.

[moussa_1326]

our response is completely unhelpful and shows that you are not reviewing my case properly. The refund has not been processed, and if you take a look at my purchase history, you’ll clearly see the charge of around $400 under the order number AE05031303677CFR.

I used the 14-day free trial and cancelled well within that period. As such, I should have been refunded, but I have still not received it. If you check my history and the previous messages, the refund was clearly promised, yet I’m still waiting. This is completely unacceptable.

If you do not process my refund immediately, this will be treated as a pure scam. There are plenty of other people in your forum who have had the same issue — I am not the only one. If this is not resolved right away, I will:

• Open a formal complaint with consumer protection authorities,

• File a chargeback with my bank or credit card company,

• Take legal action if necessary, and

• Expose this case on social media and forums.

I expect to receive confirmation that my refund is being processed immediately. If you don’t handle this issue right now, it will be clear to everyone that Adobe is engaging in dishonest practices.

Do not send me another link to chat with your bot. Take responsibility and resolve this.

[kglad]

again, contact adobe support as previously suggested by @Shivangi_Gupta 's last message.  and no one here has stated you were due a refund in 14 days.  only that IF you were due a refund, they can take up to 14 days (but they can take longer, IF DUE, if there's problem on your end).

[Shivangi_Gupta]

You can ask for an agent when the bot arrives and you will be connected with a support representative.

^Shivangi

[moussa_1326]

Hello,

I have tried several times to contact your support via the online chat, but the bot isn’t working properly and I’ve never been able to connect with an agent. This has been going on for several days without success.

Additionally, I want to clarify that I should not need a refund, as I canceled my free trial before the deadline. The issue is on your end, not mine, so it is your responsibility to process the refund.

I kindly ask that you resolve this situation promptly and get in touch with me to address the issue.

Thank you for your understanding and prompt attention.

[moussa_1326]

I have tried several times to contact your support via the online chat, but each time I attempt to be connected to an agent, I receive the following message:

“We are experiencing high wait time due to an ongoing issue. Our technical teams are working closely to resolve this as soon as possible. We sincerely apologize for the inconvenience and appreciate your understanding while we work to restore normal service.”

This has been happening for several days, and I have yet to be able to speak to anyone.

Additionally, I would like to clarify that I should not need a refund, as I canceled my free trial before the deadline. The issue is on your end, not mine, so it is your responsibility to process the refund.

I kindly ask that you resolve this situation promptly and get in touch with me as soon as possible.

Thank you for your understanding and prompt attention.

[kglad · Accepted solution]

no one here can fix this for you.