​Urgent: Unexpected Charge and Refund Request - Adobe ID REMOVED

[quoc_anh_8488]

Dear Adobe Customer Service,

I hope this email finds you well. My name is QUOC ANH MAI, and I'm writing regarding my Adobe Photoshop subscription (). I've encountered an unexpected charge that I need your assistance with.

Here's a timeline of events:

1. On August 20, 2024, I started a free trial of Photoshop.
2. The trial was set to end on August 27, 2024, after which I would be charged US$22.99 monthly.
3. I was informed that I could cancel my annual subscription before November 9, 2024, to get a full refund and avoid fees.
4. On August 28, 2024, I was charged US$22.99 as I forgot to cancel before the trial ended.
5. I continued using the service until September 25, 2024, when I decided to cancel my subscription.
6. Upon cancellation, I received a confirmation that my service would end on September 27, 2024.
7. However, I've now received a notice that Adobe will charge me an additional $126.45 on September 26, 2024.

I'm writing because I'm very confused and concerned about this $126.45 charge. This amount was not mentioned in any of the information provided to me about the trial or subscription terms. The documents I received clearly stated that I could cancel before November 9, 2024, for a full refund, and there was no mention of any cancellation fees.

Given this information, I kindly request:

1. A detailed explanation of the $126.45 charge, as it was not disclosed in the subscription terms or trial information.
2. Cancellation of this pending charge of $126.45, if it hasn't been processed yet.
3. A full refund of $126.45 if the charge has already been processed.

I believe this charge is erroneous based on the information provided to me at the time of signing up for the trial. I acted in good faith to cancel the subscription within the terms I understood to be in place.

I would greatly appreciate your prompt attention to this matter. If you need any additional information or documentation from me, please let me know, and I will provide it immediately.

Thank you for your time and assistance in resolving this issue. I look forward to your response and a quick resolution.
Best regards,
QUOC ANH MAI

[Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]

[kglad]

this isn't adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[sprinklr-integration-user · Accepted solution]

We appreciate you contacting us. Since this is a public forum, we can't discuss any account related information here. We would recommend you contacting our support team and discuss this in detail through a private chat session: https://adobe.ly/3TKKhq9

Let us know if you have any questions.

^SG

[quoc_anh_8488]

Thank you so much your support. I will close it this topic now

[kglad]

you're welcome.