URGENTE - Cobro: acabo de pagar, me cobraron y no funciona ningún plan

[natalia_1058]

Buenas noches

Como no alcancé a cancelar mi prueba gratuita, terminé pagando el equivalente a alrededor de USD. Procedí a utilizar los servicios de mis planes, pero la plataforma sigue diciendo que debo dinero. Tengo a la mano los soportes de pago, así que no entiendo qué pasa.  Espero su prontísima respuesta.

[creative explorer]

@natalia_1058 this is unfortunate.... go to you account, adobe.com. Top-right-hand-corner is your icon avatar. Click on that avatar. Click on 'Manage Account'

Click on Plans and Payments

And there you can cancel it. 

Or at the bottom of the adobe.com, is a chat box that you can get the conversation going with a customer client

Good Luck

[natalia_1058]

Muchas gracias.

[kglad]

@natalia_1058 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Shivangi_Gupta]

Thanks for chiming in and sharing the related info here, @kglad. I'm sure it will be helpful for other users too.

^Shivangi