URGENTE, CONSULTA

[florencia_3687]

Hola! Mi problema es que he comprado el plan de ESTUDIANTES y no me deja instalar ninguna aplicación, solo aparece la opción de comprarlas, cunado en teoría yo ya tengo el plan con las aplicaciones incluidas y aclaro que el dinero si se ha descontado de mi tarjeta

[Mod: Moved to the Account, Payment & Plan forum]

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Jeffrey_A_Wright]

Florencia, I am sorry, but I don't see any active memberships, subscriptions, or purchases under the account you used to post to this public discussion forum. Please make sure to sign in under the account you used to make the purchase to post your question or access your applications. ^JW

[florencia_3687]

Jeffrey, el dinero se desconto de la cuenta y cuando compre el plan me aparecio un anuncio en verde donde decia que la compra se realizo con exito y que me iba a llegar un email pero nunca me llego y ya me fije en SPAM. Por favor, necesito ayuda!

[kglad]

@florencia_3687 

did you purchase directly from adobe.com?

[Jeffrey_A_Wright · Accepted solution]

Thanks for your purchase, Florencia. I still don't see anything under the account you are using to post to this public discussion forum.

Please choose the sign out option and sign in with the e-mail you used to make your purchase. You can also check your inbox to view the confirmation e-mail you received when you started your subscription.^JW