User from Russia. I can't pay for your product!!!!!

[dinizavrfoto]

Good afternoon! I am a photographer from Russia. I really want to continue using your products. I have a bank card visa. The payment is not implemented. I'm a photographer! Please help me. I am ready to continue to use your product and pay for it, but I can’t! help me

[LinSims · Accepted solution]

The only thing you can do is contact customer support. 

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

[John T Smith]

May not be possible - https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

[LinSims]

New sales yes, but customer service should know whether Adobe will continue accepting payments for existing subscriptions.

[Nancy OShea · Accepted solution]

If you're a current customer, Adobe handles each account on a case-by-case basis.

Please contact Adobe Support via phone or secure online chat.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html