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Using adobe creative cloud on an institute license

Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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I believe I have an institute license from the high school I used to attend, that i use for Photoshop, Premiere Pro and After Effects daily. On the Creative Cloud Desktop app it shows that included in my plan are all of the apps that Creative Cloud has to offer. On the Creative Cloud website though, it shows that i currently don't have any paid plans. I understand that you can activate 2 devices with creative cloud, but I can only use creative cloud apps on my main desktop. If i try to log into creative cloud using my laptop, it shows that i need to try or buy the apps i am trying to use. It also shows that I have no activated devices, despite being logged in on my main desktop and being able to use and update all of Creative Cloud's apps. I am considering upgrading my motherboard, but I'm afraid that the license is tied to my motherboard and if i try logging in on the new one, the license will no longer be there. I'm not sure what license i currently have and why I can only use these apps on my desktop computer.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@Martin21957387fdoi 

 

are you sure you're using the same adobe id (and possibly profile) on both computers?  ie, sign out of both and sign in on both using the same id,  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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I have signed in and out of both computers numerous times using the same ID, and my account does not have any profiles. Still, unfortunately I cannot access any of these apps anyhwere other than my main computer.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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on the problematic computer:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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LEGEND ,
Mar 27, 2023 Mar 27, 2023

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Seems a very good chance that these apps are tied to the computer. Also, at some point, the school will stop paying. Unless they are really really old. What versions are the apps?

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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Photoshop is on version 24.3

After Effects is on version 23.1

Premiere Pro is on version 23.1

Illustrator is on version 27.3.1

those are the programs that I use the most

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@Martin21957387fdoi 

 

if you followed my first suggestion and signed out and then back into BOTH computers, that ruled out @Test Screen Name's (reasonable) hypothesis.

 

did you sign out and in to both?  if yes, did you follow the next suggestions?

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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I reset the CC desktop app and when that didn't change anything, I uninstalled it using the uninstaller. I cleaned the computer of CC files using the CSCleaner tool. I have the latest windows version, and both repaired and updated the ms visual redistributables. After restarting my computer I redownloaded the CC desktop app and logged in. It still required me to either try or buy the apps so i registered for the Photoshop 7-day free trial but I'm still pretty sure that the plan that i have only works on my main desktop.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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and yes, i did sign out and the back into both of the computers

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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good. the problem's almost solved. we just have to clear your old credentials from your problematic computer.

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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I am trying to restart the credential manager in services, but unfortunately it is grayed out.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Hi @Martin21957387fdoi quick question - do you have a new Adobe ID not tied to the high school account? If you are trying to access with the credentials from the high school you used to attend, that access may have been revoked by the school.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@kevin stohlmeyer 

 

we've already ruled that out.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@kglad sorry I didnt see that. @Martin21957387fdoi states he's logging in with the same ID so I thought the ID is tied to the school and access was revoked at the Admin level.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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yes, it was a good idea (proposed by @Test Screen Name), but i had the op use the same adobe id to sign out and then back into both computers.  same issue: on one computer all's ok, on the other it's not.

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