Using lightroom on MacBook

[Abigail24564183esrj]

Hi, 

I can't seem to sign into Lightroom Cc on my MacBook with the same passwords and login that I use on my phone and iPad. 
I go to restore purchase and only seem to be allowed to take the 7 day trial. 
move wasted so much time trying to get this sorted! 
can anyone help? 

[Ged_Traynor]

Moving thread to the Account, Payment, & Plan forum from Using the Community

[Test Screen Name]

Is this during the install of Lightroom? 

[Abigail24564183esrj]

Hi,
It happened after I’d been using LR for sometime but I just hadn’t used it on this particular laptop for a while as I quite often use my iPad.

I did wipe LR off my laptop and reinstall in case that would fix the problem but it didn’t.

Abi

Sent from my iPad

[Jeff A Wright]

Abi, if you are being prompted for a password during the installation process for Lightroom CC, then the computer is asking you for the Mac login password. Please see https://support.apple.com/en-us/HT202860 if you need information on how to reset the Mac's login password.