Verification codes are one number short

[Helen356846087ocl]

Adobe is sending 5 digit codes instead of 6 digit code required for 2FA.

Can anyone help me understand why this occrurs and how to fix please?

With thanks.

[kglad]

are you using the adobe account access security app?

[Helen356846087ocl]

Trying to set it up, yes.

[Helen356846087ocl]

To be clear, Adobe requires 2FA via sms to set up the Authenticator App, and this is where a 5 digit code is sent,  instead of the 6 digit code required.

[kglad]

and when you open it you see 5 digits?

[Helen356846087ocl]

Correct, 5 digits only on the text.

[kglad]

sign out of the app

close the app (don't just put in background)

restart your mobile 

sign into the adobe account access app

[Helen356846087ocl]

Thanks for trying to assist. I've tried that now and same issue.

The login asks for 6 digit code (6 spaces to add the 2FA number), however Adobe sends a 5 digit code. It is something wrong on Adobe's end with the text they send.

[kglad]

copy and paste (don't attach) a screenshot showing your mobile adobe account access app (with your name/email removed) with its 5 digit display ala

[Kanikas]

Hi there,

Adobe would always send a 6-digit code for 2FA. A 5-digit code could mean a phishing attempt.

If you are still getting a 5 digit code, kindly share a screenshot with us so that we can look into it.

Thanks

Kanika

[IMSteveX]

I have seen this for the last two months (for every login attempt), the solution for me has been to click "did not receive code" and request a new code (after 30 seconds) always sends 6 digits on the second attempt. I am not using their security app, Creative Cloud on my PC is looking for a 6 digit which it sends to my mobile (well five on the first attempt)

[kglad]

screenshot?

[Kanikas]

@IMSteveX  Kindly check your DM.

[Kanikas]

@Helen356846087ocl Kindly check your DM

[Helen356846087ocl]

It seems this is working now. Thank you for investigating this issue.

[kglad]

thanks for the update, @Helen356846087ocl