Verify academic status

[Martin5DF8]

I am renewing my subscription and I was asked to verify my academic status. I sent in a copy of my faculty appointment letter and recieved an email that I did not qualify. What now? 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

is the school accredited?

[Martin5DF8]

Yes, the institution is accredited and on the drop down list.

I was able to go thru the chat and communicate with someone and get the issue resolved.

[kglad]

did chat say what caused the initial problem?

[Jeffrey_A_Wright]

Martin, thanks for your interest in using Adobe software and services. If you have already submitted your proof of eligibility and have been denied, then please contact your educational institution for help. They may already offer their own managed plan designed to work on their network and with their infrastructure. For more information on the process for requesting an educational discount, see https://adobe.ly/3X4Ft0s. ^JW