• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Verify info in a Chat (could not get Transcript)?

Explorer ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

I had asked in a Chat:

Use Acrobat Pro on two personal computers with one Subscription (not simultaneously)?
Use Acrobat Pro on two personal Androids with one Subscription (not simultaneously)?
Can I install Pro without installing all of Creative?

Can I get a Transcript of this Chat?

 

I was told that I would need two licenses to use Acrobat Pro as I intended (which is too expensive); I had thought that one License would permit this.

I was told that I could install Pro without installing all of Creative.

I could not get a Transcript by closing the Chat; hence this Posting here.

 

Views

66

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

phew.  that's some bad "info".  with one individual license:

 

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many (mac and/or win) computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers at any one time.

 

because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier. https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

 

you can also install the mobile apps on all your android and ios devices.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

kglad:

 

Thanks for your reply.  That is how I recalled the Adobe Pro Subscription.

 

How can I get some kind of "Official" documentation for this?

 

The use is for my wife and I only on our PCs and Phones.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

here's a relevant adobe help page: https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html#:~:text=You%20c....

 

note: you're not supposed to "share" your subscription.  ie, one person using on multiple devices is ok.  two people even on one device is a user license violation.

 

in other words, it's an individual subscription, not a family, not immediate family and not nuclear family license, unless you get a teams or enterprise subscription.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

LATEST

NOTE:  An Individual license is for use by ONE PERSON only.   No sharing with other people allowed.   So the agent is correct.  Your wife needs her own Acrobat.

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

FREE Acrobat Reader -- view, comment, & sign PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF forms and documents.
https://acrobat.adobe.com/acrobat/acrobat-pro.html

 

A copy of your online chat session can be found in your Support History Panel below. 

https://account.adobe.com/support#

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines