It's 2.30 am. I just found out that I have a indesign subscription which i had taken a year back for a colleague of mine. Today I just casually checked my account and found out that i don't need this this subscription and I have been paying this money for a year without using. I tried to cancel it myself but there is no option so i started the chat. It's a horror story. They sent me in circles -from one agent to another and wasted an hour and still cound't resolve the issue. I was transferred to 5 agents and still they couldn't resolve the issue.
Hi As mentioned before I want to cancel indesign from my products but the option to cancel indesign subscription is now showing . Even today I have been charged 30 usd and I am paying this for amount for a year without using it . How can I cancel the indesign licence ?
Shantanu A P Founder SPI Greatsands [personal information removed for your protection] [This is a public forum, not Adobe support, please do not post personal information]
If you PAID FOR a plan belonging to a colleague, you need to get the colleague to cancel it. Regular retail licenses have no owner but the registered user, and businesses have no rights to see invoices, cancel or transfer them, even if the colleague leaves. It is very much not recommended to provide a card to someone else's retail account. Adobe offer team or enterprise plans for business.