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Virtual Chat

New Here ,
Sep 23, 2022 Sep 23, 2022

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I just finished attempting to cancel my account and get a refund for no other reason than that fact that I can't afford it at this time.  Of course I love the product but the Virtual Chat...well basically if there was any hope of "selling" me on cheaper plans....it was NOT going to happen during my virtual chat.  It literaly took me 45 minutes...that is way to long for this type of interaction and it wasn't even 45 mins of selling but rather "dead air" and constant "typing" with nothing being said. And then it just ended abruptly.  I am not fond of Virtual Chats and my experience with yours, really just solifies my reasons for not liking it.  

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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LATEST

There is a 50% early termination fee for cancelling early.   If your account is not current, you can't cancel until payments are brought up to date.

 

You will need to speak to an AGENT, not the virtual assistant.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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