Want to Cancel a Subscription, But don't know which account it belongs to

New Here ,
Oct 06, 2021 Oct 06, 2021

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About a month ago, I bought a subscription to only Premiere Pro. After about a month, I did not touch Premiere Pro and when I went to open up the application, it had said "my trial expired" and looked as if I had not purchased the subscription to it. Also, apparently my account up and disappeared. Unable to recover the account, I made a new one and bought another subscription. The problem is, I am still being billed my last subscription (to the Premiere Pro) and I don't know how to cancel it. I can't find the account it belongs to, I've tried using all the emails I currently have, and I've tried looking everywhere for support, but have found none. 

 

The only hope I may have is contacting a real person from Abobe customer service and seeing if they can trace back the account through the card I am using to pay in order to cancel the subscription.

 

If anyone knows how to solve this other than that method (because I do not want to wait in a call for hours), I would much appreciate it because I do not want to be paying for an old subscription I do not use, (as well as cannot use).

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Adobe Community Professional ,
Oct 06, 2021 Oct 06, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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