Want to cancel my subscription but I don't see the option for it

[default90rpssab0hos]

Want to cancel my subscription but I don't see the option to do it. My payment failed last month.

This link says:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

"Don't see Cancel plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours."

I've tried after 24 hours. Nothing.  How can I cancel my subscription ASAP?  This should be easy. The fact that it is not reflects poorly on Adobe.

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

Use another device to contact Adobe support.

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen

Phone M-F, during normal business hours:
https://helpx.adobe.com/contact/phone.html

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html