Want to cancel subscription but cant

[Antonio24064685o9vm]

I registered Adobe Creative Cloud with my student email and my personal bank details for trial. When I get into my profile, I cannot see my plans, this field is completely empty. Thus I could not cancel subcription before trial ends. It is like if I don´t have a plan at all, when I literally received my last billed a couple of days ago. I can not contact Adobe Support since a message pops up saying to contact my education provider. But my education provider told me they have nothing to do with that since I´m the one who has a profile and is paying, so to contact Adobe. So basically I´m stucked and cannot contact adobe. I cannot use any software and adobe is chanrging my bank right now. Please check the provided photos to check the situation. If someone can help me please or Adobe can you please contact me to resolve this issue. 

[kglad · Accepted solution]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

<moved from download&install>