Want to upgrade my two plans to the full suite, but they want me to pay cancellation fee

New Here ,
Sep 20, 2021 Sep 20, 2021

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Hey! I currently have two different plans. The indesign plan for 24€/month and the photography plan for 12€/month. I want to change them to the full suite of adobe programs.

 

I clicked "change plan" on my photography plan, and changed it to the full suite, but when I try to cancel my indesign plan, it wants me to pay ca 50€ for a cancellation fee. This feels really cheap, since I want to upgrade both plans to include the full suite!

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Account management , Billing

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LEGEND ,
Sep 20, 2021 Sep 20, 2021

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If you contact Adobe Customer service they may be able to make a deal to combine the plans. No deals are offered automatically. 

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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Contact Adobe.  They can cancel your current plans and create a new subscription for you.  Be sure to backup all your cloud files BEFORE you cancel, to be on the safe side.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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