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Was paying monthly, switched to yearly

New Here ,
Mar 26, 2020 Mar 26, 2020

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I was paying monthly and last month switched to a yearly plan. On February 26th 2020 I purchased the yearly and received a $1.89 refund for the monthly subscription I had paid for previously. Now this month I was charged again for a monthly plan $52.99. In my account settings, only one plan is shown, the yearly one. How do I stop the recurring charges for my old monthly plan?

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Billing, Creative Cloud

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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You'll have to talk to customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I viewed that page you linked prior to posting here. There is no way to contact adobe support that I can see on that page. All of the links point to tutorials or the community. Call me blind but i dont see a phone number or chat system on that page. I am in the US.

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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Look at the bottom right of the page. See the chat icon the arrow is pointing to? Click that. 🙂

 

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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